General Returns Policy

If you are returning an item for a refund, we can only accept items returned to us within 14 calendar days from the date your order was placed. If you are returning an item to exchange it, then the items must be returned within 30 days from the date your order was placed (Please note: You will be charged shipping for exchanging items) Items returned outside of the 14 day period will not be refunded. We will only cover the cost of your return postage if your item is faulty or you have been sent the wrong item. 

All items must be returned unworn, and as new, with the original tag still attached. All items must be returned to us before a refund or replacement is issued. Please don't use scissors or knives to open your package; you are able to just tear the packaging open. Returns with scissor or knife marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale this includes pet hair, stains, and other substances that should not be on the product. Tags must be attached. If you are returning items from 2 or more separate orders please include the individual returns slips for each order.

Please be very careful when trying products on please ensure not to leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given immediate notice that an item is stained or faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect.

Please note that if you return any items outside of the 2 week period for refunds or the 30 day period for exchanges and you have not been advised to do so by us at Gee Pelli London you will forfeit your item. We will not be able to return it to you either. We please ask that you fold returned items neatly before sending them back to us.

 Sale Item Returns

Please note any items purchased from our sale or via a promotional code may only be exchanged for another size/product of the same value. Refunds will not be given for any sale items.

 I have made an order and need to cancel before dispatch

If you make an order in error and fully complete it on site including payment, then need to cancel before dispatch please email us as soon as possible on including your order number (found on your order confirmation emailed to you by us on completion of order). If your order has not been dispatched we will be able to refund the total paid by yourself including delivery costs, please allow up to 14 days for refund to show back in your account, although this is normally much faster. If it is too late to cancel your item then you will need to return your item to us.

 I would like to return an item for something else

We will process your return within 5 working days of receipt however the vast majority are processed the same day they are received. You will receive an e-mail to confirm your return has been processed and your exchange shipped. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 5 working days, please contact us.

 I would like to return an item for a credit note or refund

We will issue your credit note/refund within 7 working days of receipt of your return. Once the credit note /refund has been processed, you will receive an email confirming this. Please then allow a further 3 working days for the refund to be credited to your card, this is dictated by your bank or card issuer. Delivery charges are non refundable unless you have received an incorrect or faulty item from us.

 I have received a faulty item

If you receive a faulty item, please accept our sincere apologies for any inconvenience it may cause. You have 14 days from receipt of the faulty item to inform us of its unsuitability. We will refund the original postage costs for all faulty items. After the 14 day period, we reserve the right to refuse your refund, unless substantial proof of the original fault can be provided.

 I have received an incorrect item

If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. We will then advise on how to proceed. You have 14 days from our despatch of the incorrect item to return it to us. We will refund the original postage costs for all incorrect items.

Returns Address:

Gee Pelli Limited (C/O Swift Trimmings LTD) 
Barn 3, Tysea Hill Farm
Murthering Lane, Stapleford Abbots
Romford, Essex